Privacy Policy

Last updated: 16 June 2025

Who We Are

Devlin Wholesale is a flooring and carpet business based in the UK. Our business offers a wide range of flooring products and services, along with expert advice and installation options. This privacy policy relates to our website and how we use any personal data you provide to us. At Devlin Wholesale, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we handle your personal information when you visit our website, contact us, or engage with our services.

What Personal Data We Collect

We do not currently collect personal data through forms on our website. However, when you choose to contact us via phone, email, or our integrated WhatsApp chat, we may collect personal information that you provide voluntarily. This can include: Your name, contact details such as email address or phone number, address details (if you provide them for quotations or service delivery), and any information you provide as part of your enquiry. We do not collect or store payment details via the website, as we do not currently process online payments.

How We Use Your Information

The personal information you provide may be used to: respond to your enquiries or requests for information, provide you with quotes or arrange service appointments, coordinate delivery or fitting services, keep a record of past communications for customer service purposes, send you relevant marketing communications (only if you've opted in), and improve the content and performance of our website. We rely on lawful bases under the UK GDPR including your consent, our legitimate interests in operating the business, and taking steps necessary to perform a contract.

Marketing Communications

If you have given us permission, we may occasionally send you updates about our services, promotions, or company news by phone, email, or messaging services. You can opt out of receiving marketing messages at any time by contacting us or using any unsubscribe link provided in our communications.

Cookies and Analytics

We use cookies on our website to enhance user experience and to collect anonymous information about how visitors use the site. This includes the use of Google Analytics, which helps us understand traffic patterns, popular pages, and user behaviour. Cookies are small text files stored on your device. You can control cookie settings through your browser and choose to disable them if you prefer.

How We Store Your Information

We store personal information provided to us through phone, email, or WhatsApp communications in a secure and confidential manner. As we currently operate using offline records, any paper-based or digital files are held securely and accessed only by authorised personnel. We retain personal data only for as long as is necessary to fulfil the purpose it was collected for, or to comply with legal and business requirements.

Disclosure of Information

We may disclose your personal data to third parties who help us provide services to you. These may include delivery providers, flooring fitters, or other subcontractors who assist in carrying out work on our behalf. We ensure that these parties handle your data in accordance with data protection law and only use it for the specific purposes required. We do not sell or rent your personal information to any third parties.

Your Rights Under UK GDPR

You have the right to: request access to any personal data we hold about you, request correction of inaccurate or incomplete data, request deletion of your personal data (in certain circumstances), object to processing based on legitimate interests, withdraw consent to marketing communications at any time, and lodge a complaint with the Information Commissioner's Office (ICO). If you would like to exercise any of these rights, please contact us using the details below.

Contact Us

If you have any questions about this privacy policy or how we use your information, please contact: Devlin Wholesale, Unit O, N Riverside Industrial Estate, Atherstone St, Fazeley, Tamworth B78 3RW. Phone: 0116 456 0022

Changes to This Policy

We may update this policy from time to time to reflect changes in legal requirements or how we operate. The latest version will always be available on our website.